Everyone in Birch Green’s management was delighted with the findings of a recent inspection into the standard of our care by the Care Quality Commission, the care industry’s independent regulator.
The CQC’s unannounced inspection highlighted positive outcomes in the key areas of consent for care and treatment; the care and welfare of residents; cleanliness and infection control; the staffing of the home; supporting its employees and assessing and monitoring the quality of service.
It also found staff to be “well supported and appropriately trained,” and also that systems “had been developed to protect the health and safety of those living at Birch Green.”
We were particularly pleased to find that residents gave some lovely feedback including: “It’s smashing here, it is definitely home from home. I am very happy and content. The staff look after us extremely well.”
And a relative commented: “We are so happy that our relative is here. We know he is safe and secure.”
The inspectors looked at personal care and treatment records of those who use the service, observed how people were being cared for and monitored how people were cared for at each stage of their treatment and care.
The CQC inspectors also talked to residents, carers and family members as well as various members of staff.