Inspectors have praised the quality of staff and the training they receive at Birch Green Care Home in Skelmersdale.
In awarding the home a ‘good’ rating, inspectors from the industry’s watchdog, the Care Quality Commission (CQC) made particular note of the commitment of staff.
All areas of the home, part of the Springhill Care Group, were examined, from the safety of the service to how it is led, with inspectors looking at everything from how medicines are stored to the quality of day-to-day activities.
To celebrate the good news, staff, residents and family members gathered at Birch Green for a party, toasting the inspection results.
The report notes that “people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.”
The report went on to say: “Staff members were very knowledgeable about those in their care. We found the staff team to be well trained, through induction programmes, training modules, regular supervision and annual appraisals.”
The relationship between staff and residents was also highlighted: “We saw staff consistently demonstrating caring skills towards those who lived at the home. The staff team clearly knew people well and had an excellent rapport with them.”
Donna Briggs, Managing Director of the Springhill Care Group, said the home had worked hard to achieve the rating.
She explained: “Our staff at Birch Green work tirelessly to ensure the quality of care delivered for residents is first class, and we are delighted that this has been recognised by the CQC.
“We are particularly pleased to note that the CQC highlighted the training and development we deliver to staff. Our staff are the secret to our success, and we aim to support them in developing their chosen career pathways with relevant support from a dedicated team.
“It’s great to see that the relationship between staff and residents has been praised in this way, as we really do think of ourselves as one big family.”
To view photos of the celebration day at Birch Green Care Home on their Facebook page click HERE