Testimonials

Straight From the Heart..

 

Below are extracts taken from some of the many letters and cards regularly received at Birch Green Care Home.

You can submit a review for Birch Green Care Home on  Carehome.co.uk by clicking HERE and selecting Review or via NHS Choices by clicking HERE - Thank you.


 All the staff that work in Birch Green care home are polite and helpful and they do their work professionally. They make sure that the residents dignity is kept at all times when assisting them in and out of their chairs. They tried to make Christmas time as fun and happy as they could. KW (carehome.co.uk review)


"Words cannot say how much we appreciate the care, love and kindness you all showed to our D and to us when we came visiting. You all know how special she was to us and we know how she was special to you. God Bless you all and your lovely families"  B & L


"Thank you so much for helping to make my uncle's 90th birthday so special. It was lovely to see everyone having such a good time and I know he really enjoyed himself." L


"To all the staff and wonderful carers who looked after mum for many years.. Your kindness and patience was greatly appreciated. Thank you once again and may God Bless you all." J, D & Family


"This is to say a massive thank you to all the wonderful staff fpr the kind, loving, gentle and professional care that you gave to our Dad in his last week of his life. The attention and care you gave him was excellent, in all his aspects of care as well as your friendliness towards him and us as a family. He was only with you for one week but it was made the more special and dignified because of your wonderful staff. We cannot thank you enough for the way you treated Dad and us. The care your home provided is the best anyone could wish for." LG's Family


"To all the staff at Birch Green Care Home, we would like to express our gratitude for the outstanding care that Auntie F received, especially in the last few weeks and days of her long life. All the staff were exceptional showing care, comfort and concern for her and her family. We were always made very welcome. We stand in awe of the high quality of service given to the people in your care which we have experienced at first hand having witnessed it over many years while you looked after our Mother and Auntie."  A & C G


"To all the staff at Birch Green. Mum couldn't have wished for a friendlier 'home' and has enjoyed many happy days with you and we have been left with happy memories of the time she spent with you all". J&H


"Our mum was treated with dignity and respect, as were all the residents. As we spent more time with you when she became more poorly, we were able to witness first hand the staff and dedication all your staff gave in the performance of their duties". The family of VB


"Every member of staff the most senior to the most junior gave 110% in their part in caring for V...We never felt in the way and even through the busiest times we were never overlooked. Thank you for the way you cared for V and for us". V's Family


"Knowing that my dad had found a place where he was well looked after and cared for properly by you, and when I visited him enabled me to be his daughter again instead of his carer...In the last few weeks, I have experienced first hand how caring and supportive the staff at Birch Green are as not only have you cared for and looked after my dad, but also you have supported and looked after me. Thank you once again". C & Family


"I don’t know where to start, how to begin to thank you all for all the love & support and care you gave B and to ourselves. Thank you for her beautiful flowers on Wednesday, that was lovely of you. I’m glad some of you could make it that was nice for her, it meant a lot to me & W. I have enclosed a copy of the tribute that the vicar read out for me for you to have a read of. It was a difficult thing to put together, how can you do someone’s life justice in 5 minutes? You all do such an important job and people don’t or can’t tell you how much you are appreciated enough. On behalf of B and from the bottom of out hearts – thank you, we will never forget your kindness & love." T & W


"Thank you for taking good care of our mum, and making her time here enjoyable, we all appreciate the love and care you provided her, and we won’t forget all you did for her. We will miss you all." DM’s Family


"One year on Sunday since Enid passed away, and I am taking this opportunity of expressing my sincere gratitude for the way you made my wife’s last years as happy as possible. You were all so kind, and you will always be in my thoughts. God bless you all."  B


"Thoughtfulness is something that’s not easy to repay, but we hope these words of gratitude will go a little way. We would like to offer you out heartfelt thanks." The S Family


"My heartfelt thanks to you all, for making Christmas so enjoyable for our sister V, and the rest of the residents and Birch Green. V has told us what a lovely time she had also how the staff made the day so special for everyone, the icing on the cake appears to be the thoughtful gift everyone received from Santa Claus. May I wish each and every one of you a healthy, happy Christmas and a prosperous New Year."  EG


 

 

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Contact: General Manager - Phillippa McGrath

Birch Green Care Centre
Ivydale, Birch Green
Skelmersdale, Lancashire WN8 6RS

Tel: 01695 50916
Fax: 01695 51301
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call Us: 01695 50916

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Click HERE for Birch Green Care Home’s individual survey results on yourcarerating.org


 

Review us HERE on carehome.co.uk